How booking works at Salon 11:11

If you have never booked a one-stylist studio before

Booking a private studio is a little different from booking a big salon. There is no front desk answering the phone during the day, no receptionist fitting you in between other people's appointments, and no walk-in slot to gamble on. There is one stylist, Justice Pallais, and a calendar.

That is why the studio runs by appointment only and does not take walk-ins. The upside is that when you arrive, you are the only client in the room and she has already set aside your time. The small cost is that you book ahead, every time, and the online calendar is where availability lives: it shows which days and times are open.

If you are deciding between a private suite and a traditional salon more broadly, that comparison is its own question. This guide is only about the mechanics: how to get on the calendar and what to book first.

What the Book Now button actually does

Every Book Now button on this site goes to the same two-step flow at /book. The page says it plainly: "Two quick steps: your details here, then choose a day and time."

Step one is a short form. It asks for your name, email and phone, lets you pick what you are booking from the service list or choose "Not sure yet," and gives you an optional box for anything Justice should know: hair history, a look you have in mind, timing. That note is useful. It means she sees your situation before you ever sit down, and it is a good place to mention a complicated color history or an upcoming date.

Step two sends you to the GlossGenius booking page, the scheduling platform the studio uses, where you see real-time availability, the price and time listed for each service, and the cancellation policy, then pick your day and time. If you have already filled in your details during this visit, a second click on Book Now skips the form and takes you straight to the calendar. If the page does not move you along after you submit, there is a button to continue, and the phone number is right there as a fallback.

Other ways to reach Justice

Online booking is the fastest way to see what is open, but it is not the only door. If you have a question before you book, or you would rather talk first, any of these works. The contact page collects them all with a map and a directions link.

Keep in mind who is on the other end. Because Justice is the only person at the studio, she is usually behind the chair during the day, so a call may go to voicemail and a reply to an email or message may come between appointments. Leave your name, what you are hoping to book and the days that work for you, and she can answer in one go.

• Call (310) 528-4720.
• Email justice.salon1111@gmail.com.
• Message @justice.salon1111 on Instagram.
• Book online, then use the note box to say what you want to talk about.

What to book if you are not sure

Every service at Salon 11:11 begins with a consultation, so that conversation always happens before anything is mixed or cut. The question is only whether to book a free consultation on its own first or go straight to the service.

If you have a clear goal and a simple history, book the service itself. Color services, a Gloss + Blowdry included, can be booked directly, and the consultation happens at the start of that appointment. Every service on the booking page shows a price and a time; a color price shown as a starting price can change with your hair's length, density and history, and the consultation confirms it for your hair. Extensions are different: a complimentary consultation is required for all new extension clients, with a custom color match before any hair is ordered. Every haircut includes the consultation, the cut and a finishing style.

If you are undecided, have a complicated color past or a correction in mind, or want to meet Justice first, book the free Consultation (30 minutes), or the free Hair Extension Consultation (30 minutes) for extensions. In her words, she will "recommend a service and go over estimated pricing, appointment time, and maintenance so you know what to expect before booking." The other relaxed first visit is the Sunday Signature Blowout (listed on the booking page as the Sunday Blowout Special): $60, Sundays only, and a way to experience the studio before committing to color or extensions. How to try a new stylist walks through those low-stakes first visits.

If your plans change

The cancellation policy is on the booking page, and you accept it when you book online: "Appointments cancelled within 48 hours will be subject to a 50% cancellation fee based on the scheduled services." In practice, give at least 48 hours notice if you need to cancel or reschedule. You can cancel or reschedule online, or call.

The reason for the policy is simple. In a one-stylist studio the calendar has no padding from other stylists, so a slot cancelled at the last minute usually stays empty. If something comes up, tell Justice the moment you know, even when it is more than 48 hours away. Early notice lets someone else take the time and keeps the relationship easy.

Running late on the day is different from cancelling. In a one-stylist studio the next client is often booked right after you, so a late start can mean a shorter service or a new time. A quick call to (310) 528-4720 as soon as you know lets her plan around it, and it is far better than arriving without warning.

After you book

Once your time is set, the rest is preparation. How to prepare for your first appointment covers the week before, how to arrive at Suite 202 on Pacific Coast Highway, where the complimentary parking is mentioned, and what happens in the chair. If you are wondering whether you even need to come in for the first conversation, in-person vs virtual consultation compares the two formats honestly.

The services page lists everything on the menu, from balayage and lived-in color to hand-tied wefts, tape-ins and the Signature Blowout, so you can pick the right option in the booking form instead of guessing. If none of the names fit what you have in mind, choose "Not sure yet" and describe it in your own words in the note. That is exactly what the box is for.